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Our Support System

VFB Pro has great news to share! Our support system is getting a much needed overhaul. Both the ticket submission tool and the knowledge base site will be far easier to use than ever before. This means greater efficiency with your support tickets and more knowledge at your disposal.

***Here are some important pieces of information for you to note***

  1. Our new support system can be found by going to https://vfbpro.com/pages/support. If you previously accessed through support.vfbpro.com, please bookmark the new location.
  2. All documentation for VFB Pro and add-ons can be found by clicking on the Knowledge Base link on the Support page or by visiting https://docs.vfbpro.com directly
  3. Submitting a new ticket can be done by clicking on the "Open a Ticket" link on the Support page
  4. Please note that submitting a new ticket requires an account on vfbpro.com plus an active support license. For more information on renewing, please see our Knowledge Base article on this subject.
We've been working on transitioning to the new system for a few months now and are excited to make it official. We think this new system will greatly improve customers’ interactions with support and should minimize the inconvenience of any issues you run into while using VFB Pro.

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